Returns & Exchanges

At ERD Group, we stand behind the quality of our electronic components and mobile accessories. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 15 days of delivery provided the items are in their original packaging.

1

Initiate Request

Log into your ERD Group account and navigate to the 'Order History' section to submit a formal return authorization request.

2

Package Securely

Place the electronic device in its original retail box with all included manuals and accessories to ensure the item is protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection

Once received, our technical team will inspect the product for functionality and condition before processing your full refund or replacement.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing